Shipping Costs: For a flat rate of 12$ we ship your order Australia wide regardless of order size and weight to street addresses and PO Boxes.
If you choose the alternative option of Express Post Satchel or registered and insured parcel/satchel then the price will change depending on weight and order value. The weights of all items in your shopping cart are automatically added up with the packing material. According to total weight the shipping costs for the satchel or the parcel is then automatically calculated.
If you want to find out the shipping costs for your selection select CHECK-OUT. After log-in you will see different shipping options and costs to your location. You can go then back to the shopping cart and play around with the quantities. If the quantity changes the total shipping costs may remain the same.
Sometimes a single small cone can make the difference and the whole selection ends up with a higher postage cost, sometimes the adding of a complete box or set does not change the total shipping costs.
It all depends how the total weight comes out and in which weight bracket it fits. Play around in filling up or reducing the content of the shopping cart to find the optimal shipping costs! Just remember, if you change quantities in the shopping cart or if you remove items, hit the "UPDATE" button at the bottom!
Shipping Options: As soon as we received cleared funds we will ship your goods generally same business day or the next.
When the goods are shipped the risk of transport and loss is with the customer
In Australia we offer the following shipping options:
The Flat Rate is our most economical delivery option to home address or PO boxes. It is 12 $ per shipment regardless of order size. Even if we have to ship one shipment in multiple parcels/satchels to the same address it will not be more than 12$! Delivery is not insured.
Express Satchel Service by Australia Post
basic tracking available, not insured
Registered Parcel or Satchel by Australia Post or by Courier Service
Parcels are insured and ship either by Courier Service or as registered parcel with Australia Post.
Shipment outside Australia
Internationally we ship by Australia Post International registered Air Parcel.
Return Policy: While we have stringent quality requirements on our threads and check for obvious defects before shipment it will happen in exceptional cases that there will be product defects which did not find our attention. All products shall be returned to us at: OSGas Pty Ltd., Embroidery & Sewing Threads Division, PO Box 132, Kenmore QLD 4069 at customer expense. Please advise us the reason of the return and the requested remedy, replacement, credit or exchange. We will review the return and inform you if we accept the return. Before sending items back, please contact us by email.
Please check content of deliveries upon arrival and report any discrepancies in quantity and colour within 3 weeks and in quality within 3 months.